Privacy Policy

Sage Ai Automation Agency LLC (“Sage AAA”, “we”, “us”) provides AI consulting, custom software, and the ViaServices AI phone answering and appointment booking platform used by service businesses such as plumbers, HVAC companies, spas, salons, auto shops and dental practices.

This policy covers both the businesses that use our services and the callers who phone those businesses and speak to our AI receptionist.

When you call a business that uses our platform, we may collect:

• Your phone number (from caller ID, or as you give it during the call)
• Your name, and the reason you are calling
• A recording and/or written transcript of the call, so the business can review what was discussed
• Appointment details such as date, time and service requested
• A service address, where the business travels to you (for example plumbing or HVAC work)
• An email address, only if you type one yourself on our booking form. Our AI is instructed not to collect email addresses by voice.

From businesses and clients we also collect account details: name, business name, email address, mobile number, and billing information.

• To book, confirm, reschedule and remind you about appointments
• To send you a link so you can complete or confirm your own booking details
• To let the business you called review and follow up on the call
• To provide, secure, support, invoice and improve our services
• To meet legal and regulatory obligations

We do not sell personal information, and we do not use call content to build advertising profiles.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with third parties.

Your mobile number is used only to send messages related to your appointment or request with the business you contacted — for example a link to finish booking, a confirmation, or a reminder.

We share mobile information with service providers only as strictly necessary to deliver those messages (our telecommunications provider, Twilio). Those providers act on our instructions and may not use your information for their own marketing.

You can stop messages at any time by replying STOP. Full details are in our SMS Terms & Conditions.

• The business you called. They receive your details so they can serve you. Their own privacy practices apply to what they do with it.
• Service providers who run parts of our platform on our behalf — telephony and messaging, email delivery, payment processing, hosting and databases — limited to what each needs to perform its function.
• Legal authorities, where we are required by law to do so.

We do not sell or rent personal information to anyone.

Each business’s data is stored in its own separate database rather than pooled together. Sensitive fields — including caller phone numbers, call transcripts and appointment details — are encrypted at rest with a key unique to that business, so one business’s key cannot decrypt another’s records. Access to decrypted content is logged.

No system is perfectly secure, and we cannot guarantee absolute security. We work to protect your information but cannot promise it will never be compromised.

Some businesses using our platform, such as dental practices, may handle information relating to your health. Where we process such information on behalf of a healthcare provider, we do so under that provider’s instructions and under the agreements we have in place with them. Please contact the provider directly with questions about their handling of your health information.

We keep information for as long as the business you contacted needs it to serve you and to meet its own legal and record-keeping obligations. When a business leaves our platform, its data is deleted or rendered unreadable in line with our agreement with that business.

• Reply STOP to any message to stop receiving texts
• Ask us for a copy of the information we hold about you
• Ask us to correct or delete your information

To make a request, email ops@viadental.ai. Where the request concerns information held for a specific business, we may need to pass it to that business to action.

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy. The “last updated” date above reflects the most recent version, and material changes will be reflected on this page.

Sage Ai Automation Agency LLC
2872 Clearbrook Drive, Marietta, GA
ops@viadental.ai